Privacy Policy

This policy explains how SqueakyQClean collects, uses and protects your personal information when you visit our website, make an enquiry or book a clean.

Who we are

SqueakyQClean is a UK deep cleaning service. For the purposes of data protection law, we are the "data controller" of the personal information you provide through this website.

Contact: taf@squeakyqclean.com | +44 7423 317881

What data we collect

We collect only the information we need to provide our service:

• Contact details — name, email address and phone number.
• Property address — street, town and postcode so we know where to attend.
• Booking information — property size, service type, preferred date and any add-ons.
• Payment information — handled securely by Stripe. We do not store your full card details on our servers.
• Communications — any information you include in an enquiry or support message.

How we use your data

We use your information to:

• Process and confirm your booking.
• Arrange attendance at your property on the agreed date.
• Respond to enquiries and provide customer support.
• Send booking reminders or updates where necessary.
• Comply with legal and insurance requirements.

We do not sell your personal data and we do not use it for unrelated marketing without your consent.

Legal basis for processing

We process your personal data because it is necessary to perform our contract with you (fulfilling a cleaning booking), because you have asked us to take steps before entering a contract (responding to an enquiry), or because we have a legitimate interest in running our business safely and efficiently.

Who we share data with

We share data only with trusted service providers who help us operate:

• Stripe — for secure payment processing.
• Our backend/database provider — to store booking and enquiry records securely.
• Email and hosting services — to deliver confirmations and run this website.

All providers are contractually required to keep your data safe and use it only for the services they provide to us.

How long we keep your data

We keep your personal information for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting or insurance requirements. Enquiry records that do not lead to a booking are typically deleted after 12 months.

Cookies and analytics

Our website uses essential cookies to make the booking form work. We do not currently use advertising or third-party analytics cookies. If this changes in future, we will update this policy and request consent where required.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data in certain circumstances.
• Object to or restrict how we use your data.
• Complain to the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at taf@squeakyqclean.com.

Security

We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access-controlled databases and secure payment handling through Stripe.

Last updated: 5 September 2026